Leading The Frontline
Frontline leaders typically make up 50-60% of an organization’s managerial ranks and directly supervise up to 80% of the workforce. Their influence on business results is exponential as they translate strategy to execution. This requires leaders to effectively communicate their vision, build trust and engage their teams. It is essential that these leaders are equipped to both manage and lead their teams.
Leading the Frontline consists of a series of programs geared towards new and early-stage leaders.
Leading@ [Your Organization]
This program serves as a catalyst for growth by providing essential foundational learning. It sets the stage for frontline leaders to embark on a transformative journey of self-discovery and skill development. Through engaging and thought-provoking content, leaders gain the knowledge and insights needed to navigate the complexities of their roles.
A full day Instructor-Led-Training (ILT) that marries the current and future organizational direction and values with the role of the individual leader. It sets the stage for leaders to understand what is necessary to create a culture of belonging and to gain a better understanding of how their style impacts their ability to lead.
- Content is designed to be relevant for experienced managers who are new to the organization, first-time managers and individuals identified as emerging leaders.
- Full Day Instructor-Led-Training (ILT) in-person classroom recommended.
- Recommended as a prerequisite for new managers attending the Leading Fundamentals Series modules.
MODULES & CONTENT TOPICS
WELCOME TO LEADING @[YOUR ORGANIZATION]
- Where We’ve Been
- Where We’re Going
- Values in Action
- The Leader’s Role
THE FABRIC of [YOUR ORGANIZATION]
- Psychological Safety + Engagement + Inclusion = Belonging
- Psychological Safety as a Surround
- Engagement as a Norm
- Inclusion as a Practice
WHO I AM – HOW I SHOW UP
- Lumina Spark Assessment
- Building Rapport
- Creating Connections & Building Relationships
Leading@ [Your Organization] Fundamentals Series
The series delves into a diverse range of topics. Each module addresses a specific aspect crucial to frontline leadership excellence.
Modules include a selection of 90–120-minute modules that are delivered as Virtual-Instructor-Led-Training (vILT) or ILT classroom learning experiences. These programs are designed to prepare leaders who are new to the role or are preparing to take on the role of managing and leading others.
MODULES & CONTENT TOPICS
GROWTH MINDSET
- MY Development
- Development for Performance
- Development for Growth
FROM ME TO WE
- Transitions – Challenges – Opportunities
- Skills / Time / Values
LEADERSHIP CONVERSATIONS
- Feedback
- Career
- Coaching
- Connection
LEADERSHIP CONVERSATIONS
- Feedback
- Career
- Coaching
- Connection
COMMUNICATING with CREDIBILITY
- Presence and Impact
- 360 Framing for Understanding
THINK LIKE A LEADER-MANAGE LIKE A PRO
- Strategic Thinking
- Tactical Implementation
- Balance Wins
THINK LIKE A LEADER-MANAGE LIKE A PRO
- Find One / Be One
- Meaningful Mentoring
LEADING EFFECTIVE TEAMS
- Leading or Managing?
- Create the Team Culture
- Basics of Engagement, Inclusion and Psychological Safety
LEVERAGING AND LEARNING FROM CONFLICT
- Downsides & Upsides of Conflict
- 5 Steps to Managing Conflict
EFFECTIVE PROBLEM SOLVING
- A Problem or a Dilemma?
- A Team or Individual Solution?
- Problem Solving Step by Step
COLLABORATING for RESULTS
- Basics of Collaboration
- Stages and Roles
- Cross-Functional Perspectives