The following is an excerpt from a review written by Marshall Goldsmith of the book, Hello Stay Interviews, Goodbye Talent Loss by Beverly Kaye and Sharon Jordan-Evans. The book is available online and at major retail booksellers.
Do you know what you can do to keep your most valued employees? Do you know what would entice those same people to leave?
More importantly, have you asked your people these questions? Most managers never even think of doing this! These are questions that are often part of the exit interview, not part of ongoing employment.
But, they should be, as Kaye and Jordan-Evans pointed out in their best-selling book Love ‘Em or Lose ‘Em: Getting Good People to Stay. In Love ‘Em or Lose ‘Em, Kaye and Jordan-Evans coined the “stay interview” concept, which provides valuable information that can greatly lessen the likelihood that an exit interview will occur. In fact the stay interview has helped thousands of managers in hundreds of organizations not only retain talent but also develop more committed, productive, and engaged teams.
In their newest book, Hello Stay Interviews, Goodbye Talent Loss, Kaye and Jordan-Evans expand on the “stay interview” concept. In the book, they offer a hands-on guide for managers who wish to learn how to conduct effective stay interviews, what the process entails, and how to respond to sometimes difficult employee demands.
Having been developing this stay interview concept and using it steadily with managers and organizations since the late 1990s, there isn’t much Kaye and Jordan-Evans haven’t seen and addressed. And readers will find all of that knowledge and experience is incorporated into this how-to book that will engage you, entice you, and keep you coming back for more!