Cultivating Curious Conversations

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By Beverly Crowell

Talk is cheap … or so the saying goes. But when it comes to what matters most to employees today, talk is one of the most valued commodities organizations have to offer.

In a recent survey by Career Systems International, a vast majority of Human Resource and Talent Management professionals said career development conversations are the types of conversations employees most want to have with their manager. On the flip side, these same professionals report they are not happening. What is? Conversations about daily operations and tasks. (Take the survey and sign up for results, here.)

And while every employee needs to know the “what and how of their job today,” they are thinking about a whole lot more. Can I see my future in your future? Do I really like it here? What’s next for me?

The simple truth? Talk is exactly what employees want … we’re just not giving it or giving the kind they want. Conversations to engage, develop and challenge employees are the bedrock of strong relationships between employees and managers. These conversations can and do create an environment where employees feel valued, respected and heard.

So, why aren’t we doing it? Turns out, talk may not be cheap, but it can be hard. For some, that is. Common fears from “what if I can’t give or get what I want” to “I don’t know what to say” hold all of us back from having meaningful, authentic conversations at work. But, what if, it wasn’t that hard?

Start by cultivating a sense of wonder in your organization. People are inherently curious. Conversations can help us harness and direct that curiosity to engage, develop and challenge others. How? Remember, it doesn’t have to be that hard.

Ask powerful questions and then listen, really listen to what others are saying. Then, ask another. Suspend your need to rush the conversation along, stop yourself from answering the question for them, and approach each and every conversation with a sense of wonder … I wonder what really inspires this person … I wonder what I really want to get out of this opportunity … I wonder if they know how important it is for me to develop this skill.

When we really listen, we are often really surprised. Let your employees surprise you and don’t be afraid to surprise others. After all, we all want conversations to engage, develop and challenge. It’s up to you to make them happen.

Register for our Conversations to Engage, Develop and Challenge webinar on August 18 and 21st at 10 AM Pacific, 1 PM Eastern.

 

 

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